Shipping Methods
Orders may be shipped from Health Mobius inventory, participating manufacturers, or approved fulfillment partners depending on the product and supplier.
UPS
FedEx
USPS
Freight Carriers
Shipping methods and delivery times may vary based on product type, destination, and manufacturer requirements.
Inspect Shipments Upon Delivery
Customers are responsible for inspecting shipments upon receipt. Any visible damage, missing items, or delivery concerns should be reported as soon as possible.
Damaged Shipment Claims
Damage that occurs during transit is generally subject to carrier claim procedures.
Health Mobius will assist customers when appropriate in facilitating communication with the carrier and manufacturer.
Return Requests
All return requests require prior authorization under the Shipping & Returns Policy.
Unauthorized returns may be refused. Approval of a return request does not guarantee that a product is eligible for return. Return eligibility may vary by manufacturer and product category.
Return Shipping & Restocking Fees
Customers are generally responsible for return shipping costs when an incorrect product was ordered, a purchase is no longer wanted, or a return is requested for reasons unrelated to product defect or shipping error.
Restocking fees may apply and vary by product and manufacturer.
Non-Returnable Products
For health, safety, and sanitation reasons, opened, used, or unsealed medical and healthcare products are generally not eligible for return.
Additional manufacturer restrictions may apply.
Questions About Shipping or Returns?
Our team is available to assist with shipping questions, delivery concerns, return requests, carrier claims, and product issues.