Shipping Methods
Orders may be shipped from Health Mobius inventory, participating manufacturers, or approved fulfillment partners depending on the product and supplier.
UPS
FedEx
USPS
Freight Carriers
Shipping methods and delivery times may vary based on product type, destination, and manufacturer requirements.
Inspect Shipments Upon Delivery
Customers are responsible for inspecting shipments upon receipt. Any visible damage, missing items, or other delivery concerns should be reported promptly and within the applicable reporting period.
Damaged Shipment Claims
Damage that occurs during transit is generally subject to carrier claim procedures.
Health Mobius will assist customers in coordinating damaged shipment claims with the carrier, manufacturer, or fulfillment partner when applicable.
Return Requests
All return requests require prior authorization.
Unauthorized returns may be refused. A request submitted within the fourteen-day period is not automatically eligible for return. Return eligibility and approval may vary by product, product category, manufacturer requirements, and product condition.
Return Shipping & Restocking Fees
Customers are generally responsible for return shipping costs when an incorrect product was ordered, a purchase is no longer wanted, or a return is requested for reasons unrelated to a product defect, shipping damage, or fulfillment error.
Restocking fees may apply and vary by product and manufacturer.
Non-Returnable Products
For health, safety, and sanitation reasons, opened, used, or unsealed medical and healthcare products are generally not eligible for return.
Additional manufacturer restrictions may apply.
Questions About Shipping or Returns?
Our team is available to assist with shipping questions, delivery concerns, return requests, carrier claims, and product issues.