Return Eligibility
All return requests require prior authorization under the Shipping & Returns Policy. Return requests must be submitted within fourteen (14) days of delivery.
Return eligibility may vary by manufacturer, product type, and product condition. Unauthorized returns may be refused.
Non-Returnable Products
For health, safety, and sanitation reasons, opened, used, or unsealed medical and healthcare products are generally not eligible for return.
Certain manufacturers may also restrict returns of specific products.
Restocking Fees
Restocking fees may apply and vary by product and manufacturer. Applicable fees, if any, will be communicated during the return authorization process.
Manufacturer Warranties
Warranty coverage is generally provided by the product manufacturer. Warranty terms, coverage periods, and claim requirements vary by manufacturer and product.
Health Mobius will assist customers in coordinating warranty claims with the manufacturer when applicable, subject to the manufacturer's warranty terms, policies, and procedures.
How Warranty Claims Work
Contact Health Mobius
Provide product and purchase information.
Claim Coordination
Health Mobius will help determine the appropriate warranty process and coordinate with the manufacturer when applicable.
Manufacturer Evaluation
The manufacturer evaluates warranty coverage according to its applicable warranty terms, policies, and procedures.
Need Assistance With a Return or Warranty Claim?
Our team can assist with return requests, return eligibility questions, warranty support, manufacturer communication, and product concerns.