Wholesale Health Mobius
Quick answers to common questions about accounts, products, ordering, shipping, returns, and marketplace policies.
Accounts
Who can open a Health Mobius account? ⌄
Health Mobius accounts are available to qualified healthcare providers, pharmacies, healthcare organizations, retailers, healthcare ecommerce businesses, and other approved organizations.
How do I apply? ⌄
Download the account application, complete the required documentation, and submit your application for review.
What documents are required? ⌄
Documentation may include a completed application, W-9, business information, tax documentation, and any additional information required for account review.
How long does the approval process take? ⌄
Approval times vary depending on the information provided and any additional review requirements.
Products & Pricing
Can I see pricing before opening an account? ⌄
No. Pricing is available only to approved account holders and may vary by manufacturer, product, and account type.
What products are available? ⌄
Health Mobius provides access to products from hundreds of manufacturers across a wide range of healthcare categories.
Which manufacturers do you work with? ⌄
Visit our Brands section to view participating manufacturers.
Ordering
How do I place an order? ⌄
Approved customers can place orders through their Wholesale Health Mobius account.
Do you offer dropshipping? ⌄
Yes. Dropship options are available for qualifying products and manufacturers.
Do you offer blind dropshipping? ⌄
Yes. Blind dropship programs are available through qualifying manufacturers and product lines.
Do you support EDI ordering? ⌄
EDI ordering solutions may be available for qualifying customers. Please contact Health Mobius for more information.
Can I order from multiple manufacturers? ⌄
Yes. Health Mobius provides access to products from hundreds of participating manufacturers through a single relationship.
Shipping
How are products shipped? ⌄
Orders may ship from Health Mobius inventory, manufacturers, or approved fulfillment partners depending on the product and supplier.
What carriers do you use? ⌄
Shipments may be sent via UPS, FedEx, USPS, freight carriers, or other approved delivery services.
What should I do if my shipment arrives damaged? ⌄
Inspect all shipments upon receipt and report shipping damage within three (3) days. Customers may be required to retain packaging and cooperate with the carrier claims process.
Returns
Do I need a return authorization? ⌄
Yes. All returns require prior authorization.
How long do I have to request a return? ⌄
Return requests must be submitted within fourteen (14) days of delivery.
Are restocking fees charged? ⌄
Restocking fees may apply and vary by product and manufacturer.
Who pays return shipping? ⌄
Return shipping is generally the responsibility of the customer unless the return results from a product defect, shipping error, or Health Mobius error.
Can opened medical products be returned? ⌄
Opened, used, or unsealed medical and healthcare products are generally not eligible for return due to health, safety, and sanitation requirements.
Warranty
Are products covered by a warranty? ⌄
Warranty coverage is generally provided by the manufacturer.
How do I make a warranty claim? ⌄
Health Mobius will assist customers and manufacturers in facilitating warranty claims when applicable.
Marketplace Policies
Can I sell products on Amazon? ⌄
Written authorization is required before listing any products on any marketplace.
Can I sell products on Walmart Marketplace? ⌄
Written authorization is required before listing any products on any marketplace.
Can I sell products on eBay? ⌄
Written authorization is required before listing any products on any marketplace.
Do manufacturer policies apply? ⌄
Yes. Manufacturer restrictions, marketplace requirements, and MAP policies supersede any general Health Mobius permissions.
Still Need Help?
Contact our team for assistance with accounts, products, manufacturers, ordering, shipping, returns, or marketplace questions.