Frequently Asked Questions

Wholesale Health Mobius accounts are available to qualified HME and DME providers, pharmacies, hospitals and health systems, long-term care providers, healthcare retailers, healthcare ecommerce businesses, and other approved organizations.

Visit Open an Account to download the account application, review the requirements, and submit your completed application and supporting documentation for review.

Documentation may include a completed application, W-9, business information, tax documentation, and any additional information required for account review.

Approval times vary depending on the information provided and any additional review requirements.

After your account application is approved, you will receive an approval email with information about accessing your Wholesale Health Mobius account. Once logged in, you can view available products and your customer pricing and place orders.

No. Pricing is available only to approved account holders and may vary by manufacturer, product, and account type.

Wholesale Health Mobius provides access to products from hundreds of participating manufacturers across a wide range of healthcare categories.

Visit our Brands section to view participating manufacturers.

Approved customers can place orders through their Wholesale Health Mobius account.

Yes. Dropship options are available for qualifying products and manufacturers.

Yes. Blind dropship programs are available through qualifying manufacturers and product lines.

EDI ordering solutions may be available for qualifying customers. Contact our team for more information.

Yes. Mobius Procurement provides access to products from hundreds of participating manufacturers through a single commercial relationship.

Orders may ship from Health Mobius inventory, manufacturers, or approved fulfillment partners depending on the product and supplier.

Shipments may be sent via UPS, FedEx, USPS, freight carriers, or other approved delivery services.

Inspect all shipments upon receipt and report shipping damage within three (3) days. Customers may be required to retain packaging and cooperate with the carrier claims process.

Yes. All returns require prior authorization.

Return requests must be submitted within fourteen (14) days of delivery.

Restocking fees may apply and vary by product and manufacturer.

Return shipping is generally the responsibility of the customer unless the return results from a product defect, shipping error, or Health Mobius error.

Opened, used, or unsealed medical and healthcare products are generally not eligible for return due to health, safety, and sanitation requirements.

Warranty coverage is generally provided by the manufacturer.

Health Mobius will assist customers in coordinating warranty claims with the manufacturer when applicable.

Written authorization is required before listing products purchased through Wholesale Health Mobius on Amazon, Walmart Marketplace, eBay, or any other third-party marketplace. Manufacturer-specific restrictions and marketplace policies may also apply.

Yes. Manufacturer restrictions, marketplace requirements, MAP policies, and other brand-specific requirements apply and may limit where or how particular products may be advertised or sold.