*******Due to COVID-19 any bulk orders of the same item being returned will be assessed a minimum 25% restock fee. For the safety of our employees, due to the risk of contamination we will not be accepting back any open/used items unit further notice.*******
Shipments are subject to the carriers' published shipping rates, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include fuel surcharges and dimensional/oversize fees, when required by carriers' regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.
If an order is refused for any reason Health Mobius will be compensated for all shipping charges plus a 20% restock fee. Such compensation must be received before any other orders are released for the customer.
All orders are shipped FOB Burr Ridge, IL (or the manufacturers' location for drop ship items). Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Contact us at 630-325-5150 for assistance.
All shipping/pricing discrepancies must be reported within 3 business days of receipt of order.
We only ship to the lower 48 states. We do not ship to Alaska, Hawaii, PR.
All products sold by Health Mobius are sold with, to the extent that such warranties exist and are transferable, the manufacturer's limited warranty. Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product.
All returns require a Return Authorization.
Defective product can be returned to Health Mobius within 14 days of sale. After 14 days, defective product must be returned to the manufacturer, under the specific warranty allowances.
If an item is received damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose up to a 20% restocking fee. No refunds or credit will be granted after 14 days. The terms of the manufacturer's warranty will still apply - please contact the manufacturer directly.
A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return. You can get a list of manufacturer phone numbers by contacting us.
Non-defective product can be returned to Health Mobius within 14 days of sale. Any non-defective returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to refuse a return on any product that does not meet these requirements. All non-defective returns will be assessed a 20% restock fee within 14 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded. Items with free shipping have a shipping charge imputed in the price. Any refund will be adjusted to compensate us for actual shipping costs for any return or exchange.
Please call a Health Mobius customer service representative at 630-325-5150 or use the contact us form for an RA number. Returns without this authorization will not be accepted. RAs are effective for 14 days only.
The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer's boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials must be returned with the product.
All returns must be returned to Health Mobius with freight PREPAID.
Upon receipt and acceptance of returned items, Health Mobius will credit the customer's account for merchandise costs. The Customer is responsible for shipping and handling charges on all returned items.
The following items are not eligible for return:
Special orders, closeout items and discontinued items.
Items for which manufacturers will not accept returns.
Items showing obvious signs of misuse, consumer abuse or commercial use.
Health & personal use items
Please allow one week for return processing.
Returns will not be accepted 14 days after sale, regardless of reason.